Refund Policy

🔁 Refund & Cancellation Policy – Intayon

Thank you for choosing Intayon, your all-in-one project management and collaboration platform. We’re committed to delivering a smooth and satisfying experience. Please read our refund and cancellation policy carefully before making any purchases.

📌 Overview

This Refund Policy applies to purchases made through https://intayon.com or any of our affiliated platforms. By subscribing to or purchasing services from Intayon, you agree to the terms below.

✅ Eligibility for Refunds

We provide refunds under the following conditions:

  1. Service Deficiency:
    If there is a clear, verifiable technical issue or service error caused by Intayon, and we’re unable to resolve it within a reasonable time frame.

  2. Duplicate Payments:
    In cases where duplicate transactions occur due to system or payment gateway errors.

  3. Failed Delivery of Services:
    If you have paid for a service, but due to our fault, it was not delivered within the specified timeframe and no reasonable workaround was offered.

❌ Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • Change of mind after service or subscription has begun

  • Failure to use features or access the platform (non-usage is not a ground for refund)

  • Technical issues originating from your device, internet connection, or third-party software

  • After 30 days of purchase

  • If project setup, onboarding, or custom integration services have already commenced

  • Any payments made to third-party platforms (e.g. integrations, government portals)

🔁 Change of Subscription Plan

If you wish to switch to a different Intayon plan, we offer flexibility:

  • Any unused amount can be applied as credit toward the new plan.

  • Requests must be made within 30 days of original purchase.

  • No cancellation fees apply for plan switches.

💸 Cancellation Fee

If you request a refund after onboarding has started, a 20% cancellation fee may apply to cover time, resources, and platform usage.

🕒 Processing Time

If approved, refunds will be:

  • Processed within 15 business days

  • Credited to your original method of payment

  • Confirmed via email once completed

🌐 Force Majeure

Intayon is not liable for service delays or inability to fulfill obligations due to events beyond our control (natural disasters, government actions, internet outages, pandemics, etc.).

🔐 Payment for Services

All fees paid are stored in a secure client ledger. We only “earn” your payment as specific onboarding milestones are achieved (e.g. workspace setup, account access, custom settings). Time and resources already consumed are non-refundable.

🧾 Standard Pricing Policy

We follow a transparent, no-hidden-fee pricing policy. However, pricing may vary if:

  • Government or regulatory fees increase (in case of integrated services)

  • Additional scope of work is required by the client post-purchase

📬 Contact Us

For refund-related queries or issues, contact us at:
📧 support@intayon
🌐 https://intayon.com